Getting the Reps In

I think it also depends on how long you've been working somewhere like when I first started at Carmax I'm comfortable going in and just having a conversation with somebody. Once you've been there for a couple months maybe a year you're going to have some more of that like business knowledge that you can feel confident answering their questions back. It's not an interview it's not rigid and strict if you make it comfortable for the person you're talking to and you're comfortable with what you're trying to get out of them. If you don't get all your answers that's okay like you'll just do another one right like get somebody else on the phone and ask the other questions you didn