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The Challenges of Twitter's Spam and Abuse Team
This chapter discusses the challenges faced by Dell Harvey, the head of Twitter's spam and abuse team, including the overwhelming presence of Brazilian teenage girls on the platform. It explores the strategies used to address this issue, such as changing the algorithm for determining trending topics and counting only one duplicate tweet towards a trend. The chapter also touches on the broader issue of control over Twitter and the push and pull between the platform and its users.