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S3 E4 - John Willis - Why Deming Still Matters (Sample Audio Book)

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A Brief History of Tailorism

Workers were paid according to the number of units produced or tasks performed. This type of pay scheme incentivized workers to focus on quantity, not quality. Ed's time at Hawthorne Works exposed him to new ideas about manufacturing and labor. He discovered a human-centered approach to systems in general and business in particular.

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