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How to Adapt Your Retention Strategies to Changes in Technology
I'm curious from your point of view and working with your clients, how do you have your businesses adapt to these changes in technologies with their retention strategies? First of all, outstanding customer service. This is what I learned from all the experience in hospitality. You can provide outstanding results, but horrible customer service. Nobody wanted to stay with you. But if you will balance in it, it will be a perfect sweet spot.