Hudson’s Bay, Canada’s oldest retailer, faces financial crisis
The Decibel
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The Struggles of Hudson's Bay
This chapter examines Hudson's Bay's financial woes linked to its heavy investment in e-commerce at the cost of in-store experiences. It discusses the fallout from their restructuring efforts after a major acquisition, highlighting significant losses, debts, and the emotional impact on customers and employees. The chapter calls attention to the urgent need for the retailer to innovate and adapt to survive in the evolving retail landscape.
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