Navigating Dynamic Labor: Building Strong Warehousing Operations
McKinsey Talks Operations
The Impact of COVID on GXO's Supply Chain
For GXO, it was clearly around the shift from retailing, wholesaling to online. We'd already seen double-digit organic growth within e-commerce but what we saw overnight was almost a stop in some supply chains. Internally, we, like others, were very much affected by labor disruption. So demand signaling was no longer working just because demand was so different. And I think those challenges really played a part of really the disruption that we saw with them (grocers and convenience stores)
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