AI Evolution in Payments and Trust

This chapter explores the transformative impact of AI on data collection and fraud prevention in the payments industry over the last 15 years, particularly within PayPal. It discusses the shift from traditional models to advanced algorithms, the importance of proprietary data, and the role of AI in maintaining system reliability and enhancing customer experience. The narrative also reflects on the evolution of trust in technology, emphasizing the need for relationship-building in adopting new solutions.