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CEO of Cal.com Bailey Pumfleet: building an open source rocketship ("Stripe for Time") | ODF alum

The Deep End by ODF

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The Founder's Role in Understanding Customer Needs

This chapter emphasizes the necessity for founders to deeply understand their customers' needs and industry intricacies. It highlights how expertise in product details can improve customer relations and sales conversations, positioning founders as solutions architects who build trust and confidence.

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