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Introduction
amy gallow helps a guest learn to work with anyone, even difficult people. By difficult i mean rude, unprofessional or hostile behavior that wears us down. Tending to our toughest work relationships is worth the trouble. After all, they loom large in our lives and have a disproportionate impact on our experiences. The path to improving them starts with understanding why certain types of difficult people act the way they do. Then, using tactics and phrases to match that type, little by little, you can build a functional relationship for the sake of your sanity and career.