amy gallow helps a guest learn to work with anyone, even difficult people. By difficult i mean rude, unprofessional or hostile behavior that wears us down. Tending to our toughest work relationships is worth the trouble. After all, they loom large in our lives and have a disproportionate impact on our experiences. The path to improving them starts with understanding why certain types of difficult people act the way they do. Then, using tactics and phrases to match that type, little by little, you can build a functional relationship for the sake of your sanity and career.
Part of Olivia’s job is to facilitate communication and cooperation between her former boss and senior management. Since Olivia transitioned from being a direct report to a liason, her former boss has been shutting her out of precisely the conversations she’s supposed to be supporting. In addition to excluding her, her former boss often demeans her and dodges her attempts to reset the relationship and connect like they used to.
Olivia’s concerned that this politicking is undermining her reputation and will jeopardize her chances of being promoted. What should she do? What should you do if you find yourself in a similar situation?
In this episode, Amy G talks with Olivia about her situation and recommends tactics for her to try. By the end, Olivia knows what she needs to do to get her former boss to see her as a partner, regain a seat at the table — and politik in a way that benefits the entire team..
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