8min chapter

The Frictionless Experience cover image

Clicks to Conversions: Optimizing the mobile user experience with Scott Smith of FanDuel

The Frictionless Experience

CHAPTER

Driving Conversions: App Downloads vs. App Usage

The chapter delves into the impact of loyal customers on conversions, advocating for a focus on earning app downloads over app usage. It also touches on enhancing user experiences on mobile web and reducing friction in customer journeys, with a spotlight on sports betting industries.

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