Focusing on User Needs and the Potential of AI in Legal Aid Programs

The chapter explores the importance of user-centric design thinking in Legal Aid programs, emphasizing the need to center clients and develop solutions based on their experiences and requirements. It also discusses the potential of using AI tools, such as local closed language models, to address concerns of bias and confidentiality. The speakers highlight the importance of maintaining a human-centered approach to technology and discuss the potential of AI to enhance client interactions in legal processes.