Derek Gaunt is a hostage negotiator and author
Unstructured
00:00
How Do You Make Your Opponent a Problem Solving Partner?
"I can't help but think that a lot of failures in mike's situation. Obviously, he took the last action himself, but i can see that there were triggering factors." "How do you get addicted to heroine in a state correctional facility? How is that even possible?" 'It was important for us to use mirrors and labels and silence to get him to share it with us'
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Transcript
