The $100B+ "Creator Economy" Revealed
The Money with Katie Show
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The Importance of Active Support for Digital Products
I don't think that every single digital product needs to have active support. We ask for testimonials and we ask for feedback but you're never going to get a more honest answer from somebody about how they're trying to use your product than when they have a problem with it. My philosophy with refunds is you want to make sure your customers are satisfied 100%. And there's no way to 100% eliminate that group of people before they buy without making your sales page like overly worthy and overly copy added.
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