Exploring Brand Culture, Customer Loyalty, and Adapting to Change

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Matthew Goldberg is the Director of PRO Strategy and Loyalty at Floor & Decor, a specialty retailer of hard surface flooring with over 180 stores across the country. The brand recently brought home multiple awards at the 2022 Loyalty Expo hosted by Loyalty360, including Gold in Program Partnerships, Silver in the Social Impact and CSR category, and Bronze in the coveted 360 Degree Brand category.

Mark Johnson, Loyalty360 CEO, met with Goldberg to discuss the brand’s award-winning loyalty strategy and its overall customer loyalty efforts.