Ep. 216: Ben Reason | Humanizing Experiences: The Power of Design in Creating Meaningful Connections
Customer Confidential: Untold Stories of Earned Growth
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The Emotional Connection Between Washer and Dryer
Ben Reason: I don't feel like I have a deeply emotional connection with my washer and dryer. The point for me in a way is that we can be very functional about these things. We kind of need the emotional piece as well as the functional piece if we are going to take care of them better, he says. If you enjoyed today's Net Promoter System Podcast or if you have some constructive feedback, we want to hear from you.
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