How to Deal With Conflict

If you get into a fight with someone in a meeting, you're not going to run home and take a personality test to figure out how to solve it. neuroscience shows about conflict is that we get into what Daniel Goldman calls amygdala hijack. So the part of our brain that's responsible for rational reasoning just becomes non-functioning. And if someone comes up to you outside a meeting and starts to yell, say you start to lose control, you raise your voice, the best thing you can do is just take a moment.