Your Code Is Not Your Moat
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Is Your Customer Service Degrading?
"I have been very aware over the last few months that I feel like the quality of my customer care is degrading," he says. "So what's the worst? Like it's, if it's not your code and your slick processes and certainly not your, your quick wit?" He adds: "This is actually very top of mind for me because I am at the moment." 'If all my customers leave me, we'll get new customers, but it's just like people are paying you'
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