Unchurned - The No. 1 podcast for Customer Success cover image

How to Turn Insights into Company Strategy ft. Cait Keohane

Unchurned - The No. 1 podcast for Customer Success

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Innovative Risk Rally for Customer Retention

This chapter explores the 'risk rally' program designed to enhance customer retention through team collaboration. It highlights the critical roles of renewals managers and account executives, along with the Customer Success team, in forecasting and managing renewals effectively while utilizing tools like Airtable and Slack for streamlined communication.

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