7min chapter

Decoder with Nilay Patel cover image

Booking CEO Glenn Fogel wants you to take out your travel frustrations on AI chatbots

Decoder with Nilay Patel

CHAPTER

Navigating Organizational Complexity in Travel

This chapter examines the intricate balance between operational efficiency and cost management within organizational structures, specifically in the online travel industry. It highlights the competitive pressures and consolidation trends faced by companies, alongside the significant growth opportunities in a post-pandemic market.

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