Humorous Frustrations with Automated Phone Services

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This chapter explores the quirky and often maddening encounters with automated phone services, emphasizing both the humor and frustration these interactions can bring. A memorable story of a confusing confirmation code delivery showcases the challenges of understanding rapid-fire AI speech, while broader reflections touch on the ongoing skepticism and fascination with AI technology in communication.

Imagine calling the customer service and being greeted by a friendly, intelligent assistant who understands your needs instantly. No more endless waiting on the line listening to frustrating hold music—just seamless, efficient service. Actually, the roles of AI in customer service are much more diverse! From chatbots to voice assistants, and even to innovative voice modulations, let's take a look at whether AI can transform how businesses interact with customers, and the possible challenges ahead. On the show: Niu Honglin, Laiming & Steve Hatherly.