The Twenty Minute VC (20VC): Venture Capital | Startup Funding | The Pitch cover image

20Sales: Biggest Lessons Scaling Hubspot from $0-$100M in ARR, The Framework for How Startups Should Scale into the Enterprise, How to do Channel Partnerships Right and How to Construct Sales Comp Plans Early On with Mark Roberge

The Twenty Minute VC (20VC): Venture Capital | Startup Funding | The Pitch

CHAPTER

Understanding Churn and Retention Metrics

This chapter explores the vital metrics of churn and retention rates for SMB-focused businesses, emphasizing the importance of net revenue retention (NRR) for sustainable growth. The discussion also addresses the challenges of customer satisfaction and ideal customer profiles in a Product-Led Growth market.

00:00
Transcript
Play full episode

Remember Everything You Learn from Podcasts

Save insights instantly, chat with episodes, and build lasting knowledge - all powered by AI.
App store bannerPlay store banner