Secret Leaders with Dan Murray-Serter & Chris Donnelly  cover image

Learn the art of negotiation with Chris Voss, FBI’s former chief international hostage and kidnapping negotiator, and author of Never Split the Difference

Secret Leaders with Dan Murray-Serter & Chris Donnelly

CHAPTER

Revolutionizing Negotiation Strategies

Exploring innovative negotiation techniques influenced by real-world hostage negotiation experiences, focusing on stakeholder inclusion and dealing with 'deal killers' to foster successful deal-making. The chapter delves into the art of asking calibrated questions, utilizing trigger words, and creating a positive atmosphere to enhance collaboration and secure buy-in. Additionally, the significance of humor in negotiations is discussed, emphasizing timing and appropriateness to create a smarter, more effective negotiation environment.

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