How to Get a Prospect in an Intro Call

I want to spend some time first on when we get a prospect in an intro call, the first five, 10 minutes. And I think another thing which we look to is understanding once they've given us their goal and of course, like some metrics around that. If you guys continue to do what you're doing at this moment in time, how's that affecting the business in six, 12 months timeframe? Like, if the people we're speaking to haven't got clear ideas around these, then we're either probably speaking to either the wrong person or if we know it's the wrong person. Because if the right person doesn't know the answers, those questions is probably not serious initiative.