The Ticket: Discover the Future of Customer Service, Support, and Experience, with Intercom cover image

Andrew Chen on how tech’s giants drive growth with network effects

The Ticket: Discover the Future of Customer Service, Support, and Experience, with Intercom

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Is the New Network Product the Best Strategy?

"You have to figure out the new network product that drives everything forward," he says. "These products just generally follow some kind of an es curve, and then you're going to need to come up with anew one" He adds: "The people that you have left running things have only been a kind of peace time."

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