Today I’m joined by Andrew Spitzer, COO of Spitzer Autoworld.

Spitzer breaks down how his fourth-generation family business doubled its footprint to 26 rooftops while maintaining radical showroom etiquette. He reveals why he bans AirPods on the floor, how a chance encounter with Henry Ford shaped the group’s legacy, and the specific ways they use AI to scale high-touch customer service.

We also explore the group’s "Elite 8" meritocracy and why service retention is now the primary driver of their long-term growth strategy.

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