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#61 - Net Promoter Score or Product Market Fit? (Ben Grynol, Chris Jones, Josh Mohrer & Scott Klein)
LEVELS – A Whole New Level
I've Been on Wild Goose Chases for the Last Three Weeks of My Life, and It Never Happens
I think my bias on some of this is just to insure that as we grow, we don't send people on wild goose chases for like, week to week variations in our m p sr p score. I've seen many, many annalysts spend two or three weeks of their, like, working life trying to ackdown a 3 and a half point drop in n p s. It never happens. And so, you know, i think regardless of what we end apusing, if we want to use all of them, i'm not opposed to that,. If we can have the discipline and the value system set up to just not chase things.
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