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S2 E27: Building A Killer Shopify App: Lessons from Social Snowball's CEO Noah

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The Challenges of Building a SaaS App

The never ending treadmill of new features is definitely how it is with software. There are so many things that you just psychologically are nuanced with SaaS, such as customer service and customer care. I would say customer service specifically is actually a lot easier with B2B because there's more reason than logic for people to freak out about your product. But when someone's making a decision like affiliate marketing, which I'm going to use in this case, then they're always going to curse at you and do nothing you could do on their behalf. Like if some of the products don't work even if you offer a refund, sometimes they'll be completely insane.

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