The chapter explores the personal journey of the author and their realization about the dilemma of being kind but not a pushover. They discuss cultural upbringing, receiving unsolicited feedback, and the importance of directness in communication.
Honesty may be the best policy, but that doesn’t make giving honest feedback any easier. That’s why Kim Scott, a veteran of Google and Apple, wrote “Radical Candor: Be a Kick-Ass Boss Without Losing Your Humanity.” It’s a life-saving guide for anyone who’s ever had to dole out difficult but important feedback. Which means all of us.