From NLP to LLMs: The Quest for a Reliable Chatbot
AI + a16z
Integrating LLMs in Transactional Systems
This chapter examines the integration of large language models (LLMs) into formal programming environments, focusing on their application in conversational AI and customer support. It discusses the challenges of maintaining accuracy and state during interactions, particularly in complex, multi-step processes like booking tickets. The speakers stress the need for structured approaches and robust systems to mitigate risks associated with model outputs and ensure reliability in critical transactions.
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