4min chapter

Curious Minds at Work cover image

CM 263: Adam Alter on Simple Ways to Get Unstuck – Rebroadcast

Curious Minds at Work

CHAPTER

Eliminating Friction for Better Experiences

The chapter delves into the need for conducting a friction audit to identify and address areas of friction in life and business. It showcases the evolution from human-centered interactions to frictionless experiences, emphasizing the importance of balancing human touch with streamlined processes.

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