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#29 Mark Mahaney: Nothing But Net

Investing by the Books

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How to Find High Satisfaction Scores on a New Service

Daniels: You can survey existing users of a relatively new service, and you find very high satisfaction scores. He says it's harder to get insights into the people, the potential customers. The earlydetbac, they just won't go beyond the early adoptors he says. Daniels: What are your most common biases?

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