The Ticket: Discover the Future of Customer Service, Support, and Experience, with Intercom cover image

Andrew Chen on how tech’s giants drive growth with network effects

The Ticket: Discover the Future of Customer Service, Support, and Experience, with Intercom

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What's the Problem With Snap Traps?

Snap trap is a new app that lets users send messages to each other. The company has been around since 2012, and was founded by former Facebook executive Evan Spiegel. In an interview with CNN Tech, the founder explains why he thinks start-ups should focus on small groups of people rather than big numbers.

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