The chapter explores the struggles of drugstore chains like Walgreens and CVS against online competitors offering cheaper alternatives. It discusses the need for pharmacies to innovate for customer convenience and the impact of online pharmacies on the traditional brick-and-mortar model. Additionally, it touches on the effects of inflation on consumer spending habits and the evolving landscape of retail services.
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Bloomberg Businessweek Assistant Managing Editor Jim Ellis discusses the Businessweek Magazine story about Walgreens and CVS emphasizing health and wellness with new layouts to boost sagging performance. Katie Thomas, Head of the Kearney Consumer Institute, shares her insights on how consumers are dealing with inflation. And we Drive to the Close with Dana D’Auria, Co-CIO of Envestnet.
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