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The IoT Connectivity Landscape | Transforma Insights' Matt Hatton | Internet of Things Podcast

IoT For All Podcast

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Envino's Customer Success Managers

There has to be a services element to it as well, we see that as being very important. One of the interesting things that's cropped up actually in microcosm of that is we've seen a lot of focus on customer success managers. This is people internally within the operators who are responsible for making sure that the client is supported in the most appropriate way. It changes the relationships change from one about just a transaction I've sold you a purchase of SIM cards to one that's about an ongoing relationship. So that's a few. I could go on. I've got a couple of other macro level ones which are quite interesting as well if you game. Yeah, let's hear it

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