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344 The Whole Marketer by Abigail Dixon

The Marketing Book Podcast

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What Are the Soft Skills of a Passionate Consumer Marketer?

This chapter focuses on the key soft skills and behaviors that i look for specifically in passionate consumer and customer connected marketers. The whole organization needs to have a deep understanding of the customers, especially thos members of the organization who are customer facing. We need to understand our customers beyond their job roll, age, demographics and what they do at a surface level. To understand why they do what they do, we need to comprehend their thinking, feelings, beliefs and value s. Those separate the best from the rest, if you like.

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