Alain de Botton on the Pleasures and Sorrows of Work
EconTalk
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The Importance of Being Pleasant in the Workplace and the Role of Greeters
This chapter explores the importance of empathy in the workplace and how being pleasant to work with can contribute to success. It discusses Southwest Airlines' unique hiring approach and the role of greeters in creating positive customer experiences. Additionally, it examines modern parenting styles in relation to the needs of the modern economy.
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Transcript
