Amazon Suspension - Is Amazon Really a Monarchy?

Donate now to support Reveal’s journalism.

•••

Amazon gathers a lot of information about its customers, from what they read and watch to what they search for and buy. And the company says customers trust it to keep their data safe. But internal memos and people who have worked inside Amazon paint a different picture.

Reveal found Amazon’s intense focus on growth left the company vulnerable to serious security risks. Amazon couldn’t track where all of its data was, according to a former executive. Customer service employees had the ability to look up the shopping history of celebrities, and some shady companies went through a back door to take the personal information of millions of Amazon shoppers. When Amazon found out, it kept it a secret from its customers.

Customer data wasn’t the only thing at risk. As a result of the company’s security struggles, corruption spread and independent sellers on Amazon’s marketplace have suffered attacks. Reveal explores the cutthroat world of Amazon sellers.