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How to Have Tough Conversations
The first step is to get in tune with the other person. You're going to put out a statement that synchronizes you two together and reminds the other person that you care about them. If I'm horribly upset at my husband, because again, he was late for like the 15th time in a row, I'm really angry at him. And instead of blaming or yelling or generally framing him as my opponent, I'm going to frame us as in sync with each other,. It's only three steps but they all start with an S.