45. How to Bounce Back When You Let Your Guests Down
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How to Bounce Back From Airbnb
"I reached out to Airbnb because I wanted to see if they could just cleanly refund them their money. And Airbnb just wasn't understanding that I wasn't canceling a reservation," she says. "They started talking about penalizing my super host status, which is not okay." She then went to the customer resolution center on Airbnb and received her full refund back.
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