1037: B2B Secret Shopping, with Leahanne Hobson
Sales Strategy & Enablement by Revenue.io
00:00
Customer Journey Mapping - Is This the Desired State?
We believe this is the desired state of the quality that you would like to offer customers. And by the way, your prospects is, well, even though lington doesn't talk about prospects, we only talk about customers. So that's the desired state, and that's the inside out view. What we on't do is we offer the outside in view, or the stat quo.
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