3min chapter

Young and Profiting (YAP) with Hala Taha  cover image

YAPClassic: Donald Miller on Storytelling for Business, How to Clarify Your Message So Customers Engage

Young and Profiting (YAP) with Hala Taha

CHAPTER

The Role of a Guide in the Success of Your Business

So many brands have a face, right? I'm the face of yap media, young and profiting. So where does the CEO sit in all of this? Well your brand can have a face or it doesn't have to. It's not a negative if you do. But what the face of the brand needs to be is a guide. And there are two things that a guide does inside of a story to become the guide. The guide needs to express or demonstrate empathy and really, that's just compassion. They also need to open their heart and say, it hurts me that my customers are dealing with this.

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