Every time I have used this habit, it has made an impact instantly. It's to do this again and again with every person that you meet. You can do it using very simple phrases. Tell me about you or let me see if I understand what you're saying Or just simple validation. In a sense, this is tiny, infinitesimally small, but it's greater in this sense. This must become habitual and ubiquitous.
What is your habitual orientation towards other people? When you encounter people, customers, employees, your spouse, children, an unhelpful person in customer service, what is your inclination? Is it to be heard by them? Is it to get by them? Is it to handle them as efficiently as possible so that you can get on with more important things, or is your first inclination to understand them? By the end of this episode, you'll be able to use one habit to change every aspect of your day, perhaps even your life.
Ryan Reynolds says learning conflict resolution changed his life and how he approaches business – by Sarah Jackson: https://www.businessinsider.com/ryan-reynolds-says-conflict-resolution-changed-his-life-business-approach-2022-10?r=US&IR=T%5C
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