Civil Service Reform and Policy Effectiveness

This chapter explores the history and significance of civil service reform in the UK, examining the impact of various political administrations on public service efficiency. It emphasizes the necessity of closing the gap between policy creation and execution, illustrated by the case study of the Universal Credit program and its agile responses during the COVID-19 pandemic. Additionally, the discussion addresses the challenges faced by unemployment insurance systems, highlighting the need for constructive oversight and support from leadership to enhance service delivery.