The Mission Statement for a Hotel?

Covey: I wanted to find out how this organization had created a culture where people bought so deeply into the value of customers service. He interviewed housekeepers, waitresses, bell boys in the hotel and found that this attitude had impregnated the minds, hearts and attitudes of every employee there. "I went through the back door into the kitchen, where i saw the central value, uncompromising, personalized service," he says.