How Chick-fil-A Achieves Fantastic Customer Service with Shane Benson
The EntreLeadership Podcast
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Chick Filet's Owner Operators Are in Business for Themselves, but Not by Theyself
Chick filet has empowered all of its owner operators to fix problems in creative ways that make sense for their location and their communities. We say a phrase quite a bit, tha, an operatoris in business for themselves, but not by themselves. And youknow, part of that is, they've got a support system behind them that allows them atonomy and freedom to make decisions. So as you create this amazing customer experience, how do you gauge this as far as it's success? How do you evaluate what's working and what's not? Do you have any feedback loops as it surveys, as the owner, operators reporting back to you? What does that look like?
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