Wharton FinTech Podcast cover image

Todd Schwartz, CEO & Founder of OppFi - Helping underbanked consumers gain access to credit

Wharton FinTech Podcast

00:00

How to Scale Your Customer Service in a Digital World

Todd: "I really formed what today is our customer experience, our award-winning and leading customer service on an NPS basis" He says it took him about two years to figure out the underwriting model and digitize a lot of this to be able to scale. Todd: "We were very capital efficient that we never really raised outside equity"

Transcript
Play full episode

The AI-powered Podcast Player

Save insights by tapping your headphones, chat with episodes, discover the best highlights - and more!
App store bannerPlay store banner
Get the app