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5min chapter
Evan Shenkman - Chief Knowledge and Innovation Officer at Fisher Phillips
Knowledge Cast by Enterprise Knowledge
The ROI of a KM Project
Lawyer: "We set out to just try to use this technology, use our information and share it" We have now since created other heat maps and other trackers because we realized how much people like them. It's always important for any law firm and probably any business to always know what's happening with their customers, with their prospects and so on. And that's been great for us to be able to drive strategy and figure out what we think it will cost.
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