SaaStr 556: 7 Drivers in Building to a $7 Billion Company with 1Password CEO Jeff Shiner and 1Password Advisor Carilu Dietrich
The Official SaaStr Podcast: SaaS | Founders | Investors
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How to Build a Great Product and Support Your Customers
Jeff Smith: "Build a great product and support ck out of your customers" He says the company grew by building one password through its customers, listening to their needs. It doesn't mean you're going to please everyone, but you should listen to them, he adds. But beyond that, it's important that everyone in the company get involved with tha customer,. Only then will they truly understand where we are helping them and where we need to improve.
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