How to Increase Receptivity to Other People

Philip Klein: I think we go to one of two places. One is this other person is stupid and the other one is this otherperson has evil intentions. And usually none of both of those are incorrect. He says something closer to the truth can spread in a more productive way. Klein: How do you tell someone they have their facts wrong? The first one is not necessarily so. What do you wish you really understood? Phil, you want to go first? Not anything. How about you, Steve?