I think a lot of it goes into imposter syndrome, right? Tax seems something super like up here and super skilled based and super just unachievable. And so one of the things that I like to start with is when people are trying to transition into customer success, specifically SaaS based businesses: Make a list of all of the apps or technology that you use in a day to day world. You are an industry expert for them. If you worked for them, you would bring a level of insight that they could only pray to get their hands on because you are giving them their user experience. The person who brings you in will have to protect your calendar because product will want

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